This inevitably caused the resident distress as they were concerned about the possible consequences of some of the neighbours actions although it did advise him to contact the local authoritys Enforcement team in event he felt in danger. What does Hounslow mean? The council should assess the case in the same way as an application to carry out work on trees protected by a Tree Preservation Order or a notice of work on trees in a conservation area. Whilst this review has not investigated events after the final response, it is noted that the neighbour was absent from the flat for a while although, resident has indicated that the neighbour may have recently returned to their property. On 8 June 2020, the resident reported that there had been a burning smell coming from his neighbours flat the day before; they could not breath while. Shortly afterwards, the landlord undertook a risk assessment and began engaging with other agencies about what action could be taken to address the situation. Read what we're saying about a range of issues. Live in London (or any major UK city) then expect noise. There is no evidence of the landlord logging a complaint prior to April 2021. He had already raised his concerns previously and his safety was important. It will take only 2 minutes to fill in. The resident is a tenant of the landlord and occupies a. ground-floor studio flat located in a block of flats. The Ombudsmans role is not to establish whether particular events occurred; for example, it is not our role to assess whether antisocial behaviour happened. Whichever way you make the complaint this is your chance to set out your case, so its important that you give the right information. Despite the resident expressing dissatisfaction with its service on further occasions, the landlord only logged a complaint in April 2021. Bare in mind that just because you find a noise or habit irritating, it does not mean your neighbour is causing a statutory nuisance. On 18 March 2020, the landlord advised that the matter will be investigated as soon as possible and asked that the resident to be sure to record incidents in diary sheets in the meantime. If you and your neighbour disagree about a problem with a tree or hedge, its best to try to resolve things informally. On 3 September 2020, the resident called the landlord to report hearing loud music from his neighbours flat at 1.45 am that morning. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. To help you test the strength of your case, it also might be worth reading High hedges complaints: prevention and cure. The complaint was not upheld as it said the investigation was still ongoing and was being carried out satisfactorily and in accordance with the landlords policy. For example, the hedge might help to make the area an attractive and pleasant place. It may also have information on how to make your complaint, any fee you may need to pay and which department handles complaints. Once theyve got all this information, the council will weigh it all up. Hounslow is the principal town in the London Borough of Hounslow. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. ABBREVIATIONS; ANAGRAMS; BIOGRAPHIES; CALCULATORS; CONVERSIONS; DEFINITIONS; GRAMMAR; LITERATURE; LYRICS; when we had a nuisance neighbour it was near on impossible to get rid of him. Heartbroken dad issues warning after son, 13, dies in TikTok challenge, Red flag after possible suspect in missing brothers case made eerie request, Two dead and four injured after 19-year-old 'opens fire at prom after party', $80k reward offered for shooting suspect Francisco Oropesa after five killed, 2020 THE SUN, US, INC. ALL RIGHTS RESERVED | TERMS OF USE | PRIVACY | YOUR AD CHOICES | SITEMAP, Noise is one of the most common neighbour complaints, just because you find a noise or habit irritating. It might be worth reading Hedge height and light loss. The landlord noted that. It advised of the contact details for the Councils Enforcement team who it said were available depending on the type of nuisance. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). Happy to be corrected! NEIGHBOURLY disputes are not uncommon, with many of us struggling to agree with those living next door. We had a similar issue with students that went on for about 11 months. It arranged a joint visit with its Fire Officer to inspect the neighbours flat the following week and requested a meeting with the neighbours care coordinator to discuss the incident. If someone breaks an abatement order about noise from their home, they can be fined up to 5,000. The HO did. Use this comments section to discuss problems you have had with Hounslow Council, or how they have handled your complaints. You can ask the police to get involved when your neighbours are rowdy or inconsiderate, damage your property or dump rubbish. Check if your neighbour will let you throw away the branches - legally they own them. Reacting to the sentence, Councillor Tom Bruce, cabinet member for regeneration and development at Hounslow Council, said: "I hope this prosecution and hefty fine sends a strong signal that we . It explained that the complaint process was not a means for punishing residents and it approached complaints impartially, based on the available evidence. The landlord did not log a complaint when the resident requested this in March 2020 showing it failed to follow its complaints policy. Any reference to these events is for context only. The landlord took steps to investigate the residents ASB reports after he first reported burning smells from the neighbours flat in June 2020 which was appropriate. Visit Homepage. The request was for the neighbour to be transferred to alternative accommodation which might work better for the neighbour. You can also send a copy to your neighbour so that they know what youve done. They might ask the owner to make it safe or deal with it themselves. failing to log a complaint in March 2020, this delayed the complaint process which was unreasonable. The needs of residents are our top priority and we pride ourselves in delivering quality services in the most effective and efficient way possible. The Councils definition of a complaint is an expression of dissatisfaction about: Not every expression of dissatisfaction will be a complaint. The landlord advised the resident on the same date that the neighbours care worker had confirmed that his neighbour had been taken to hospital that morning for treatment. You can contact the council if you think your neighbour isnt acting in accordance with this notice. If you are unhappy with a service that we have provided to you, please . It said that the investigation was still ongoing and was being carried out satisfactorily and in accordance with its policy. hat the landlord did fail to sufficiently communicate with the resident during the period of this review. Your feedback will help us give millions of people the information they need. If the trunk or main stem of a tree or hedge is on your land, you own it. Excessive amounts of any of the following could also be handled by the council: It is hard to define unreasonable noise as this differs from person to person. Make a complaint or comment. The landlord assured the resident that a great deal of effort was involved in resolving the issues and the case was overseen at a senior level. But the legislation doesnt allow councils to deal with every problem that might be caused by hedges. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Hounslow Council was the subject of more than 100 complaints and enquiries to the ombudsman about its actions last year, new figures show. It said if issues continued and legal action was required, it would require such evidence to support the legal case. Mohammed Ali Khan, 45, of Thornbury Road, was found guilty of instructing a contractor to demolish a building without notifying the Local Authority as required by section 80(2) of the Building Act 1984 after a trial at Uxbridge Magistrates Court on February 3. If your neighbour has broken the law From disruptive planning permission to noise complaints, you can tackle the issue of nuisance neighbours though your local council. If antisocial behaviour relates to council property or another registered social landlord (housing association) property you may still be able to report this with us online. Out of hours emergencies. . Talk to your neighbour face to face if you can - make a note of what you agreed. The complaint is about the landlords response to the residents reports of noise nuisance. It will take time for them to get a statement from your neighbour and arrange to visit the site. The landlord. We got fobbed off or ignored by the council being told it was his right, they couldn't make him homeless. But a hedge with gaps at more than 2 metres above ground level that significantly affect its overall effect as a barrier to light or access is not a high hedge and, therefore, you cannot complain to the council about such hedges under this procedure. Its a good idea to ask your council if they can help you find a mediator. This service has not seen any evidence to show the landlord wrote to the neighbour to warn him about the noise nuisance at this time. Hounslow London Borough Council is the local authority for the London Borough of Hounslow in Greater London, England. Hounslow includes the districts of Hounslow West, Heston, Cranford and Heathrow. Definitions.net. It advised that, as there was no evidence of noise nuisance, it could not take any further action. The resident is a leaseholder. Email Customer Services on customerservice@hounslow.gov.uk. He asked the landlord to contact another neighbour who would confirm this. If its on the boundary between properties, youll need to check the legal documents you got when you bought your home. The legislation doesnt set a specific height. On 19 January 2021, the resident reported. The landlord emailed the resident on 21 April 2020 to acknowledge his request to escalate the complaint and replied to his points as follows: It disagreed that its response implied that the residents complaint was malicious; it asserted that it had found no fault with its approach to this case. They might, for example, measure the size of your garden or how far the hedge is from windows in your home. The landlord discussed the allegations with the neighbour which he denied. This notice sets out what must be done to the hedge and when it must be done by. It acknowledged that the issues raised about the alleged nuisance from the neighbour were still ongoing however it had responded to the matters raised in accordance with its policies. The council can reject your complaint if they think you havent taken all reasonable steps to try to settle your dispute without involving them. It advised that there was an ongoing investigation about the issues he has raised. On 8 April 2021, the resident made a further report of noise nuisance and a burning smell coming from his neighbours flat. It did engage, after an incident involving the police and Fire brigade, owever at times there was little or no progression of the action plan despite on going reports from the resident. If you do anything more than trim overhanging branches, your neighbour could take you to court for damaging their property. Keep copies of any letters or emails you send or receive. Phone. He said these issues had been happening for two years. Are you the owner or occupier of this domestic property? To help us improve GOV.UK, wed like to know more about your visit today. This report is not an exhaustive description of all the events that have occurred in relation to this case, but an outline of the key issues as a background to the investigations findings. It reiterated that he should continue to complete diary sheets and send them to his Housing Officer (HO). The most effective way to request a service or report something to the Council is through our standard customer contact channels. An action plan was agreed in August 2020 which included several actions both to address the ASB and mitigate the effects of his ASB, which was appropriate. Your neighbour can cut any branches that are overhanging into their garden as long as they only remove the bits on their side of the boundary. Even when I asked them about the noisy neighbour they were very defensive. The landlord carried out a risk assessment on 27 August 2020 with the neighbour following which it discussed their case with other agencies and identified an action plan to assist and support him. Inquire from the landlord or other neighbors about the details of a recent complaint about your behavior. If your complaint is about a Housing Association tenant, you should report the matter to the Housing Association. Police refused to do anything, and environmental health were even more useless. Our address and travel options for getting to Hounslow House, Find out the different ways you can contact us, The out of hours service is designed for emergencies only, If you are unhappy with a service that we have provided to you, please let us know, Members of the media can contact the councils communications team, If you would like to compliment a member of staff or a service let us know, Get involved in local issues with the latest consultations, Information about what you can expect from us, Copyright 2023 London Borough of Hounslow.
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